Vision 20/20

Vision 20/20

This Thursday, I will be the opening speaker for the final day of the Canadian Electro-Federation 2016 Conference entitled VISION 20/20 in beautiful Halifax, Nova Scotia. EFC represents over 250 member companies that manufacture, distribute and service electrical and electronics products in Canada and I will be helping the participants at their Conference become better prepared to face the on-going challenges and dynamics of competing in this VUCA world. I will strive to help them see the value and understand the roadmap for making AGILITY their competitive advantage. I am sure that VISION 20/20 has a double meaning …

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AGILE TEAM: The Secret to Delighting Your Customers

AGILE TEAM: The Secret to Delighting Your Customers

IT’S ABOUT YOUR PEOPLE. So, McKinsey & Company has been conducting on-going research for several years into understanding what builds differentiated advantage in creating customer value, loyalty and superior experience.  In their latest series of white papers and articles published in March 2016, McKinsey comes at this crucial question from several different angles but consistently with a common thread – the main differential is the ethos, attitude and skills of your people that make the biggest difference.   The article entitled

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